Ordering & Shipping

ORDERING & SHIPPING

All orders will be processed and shipped out within 14 business days from when the order is placed. Please note that this is outside of the estimated transit times at check-out.

For orders that include multiple items, we will ship your order as soon as all of your items are ready. Once we've prepared your order(s) for shipping, you will receive an automated email notification with a tracking number.

In some cases where multiple orders were made by the same account and are set to be shipped to the same shipping address, we might consolidate them into one shipment so you can track everything using a single tracking number.

In most cases, we are not able to add items to an existing order once it has been placed. Some examples of exceptions where we might be able to add items include a) adding a few stickers to your order (if it won’t change the shipping cost), or b) your order already qualifies for flat rate shipping before the addition of the new item.

Addresses must be written in English, as our courier partners cannot process addresses written in foreign languages.

We're unable to change the shipping address once a tracking number has been generated, as this means the postage has already been prepared and paid for.

Please contact us immediately at merch@animalroyale.com if you need to modify your order, and we’ll do our best to support you if possible, provided your order has not already been packaged and shipped.

 

We cannot promise that items that sell out will be available again in the future, but we listen to what you want!

Most of the items on the shop need to be ordered in large batches, so we'll re-order if there's enough demand. If you'd like to purchase an item that is out of stock, you can leave your email address on its product page and you'll be notified if it becomes available again!
All Super Merch Shop orders are shipped from Pixile's home base in Vancouver, Canada.

We understand that shipping costs can get pricey at times, especially internationally, and are constantly working hard to find the cheapest rates to get your merchandise to you. Please see the shipping estimate, calculated based on order weight, parcel size, and address location, at checkout.

We currently offer free shipping within the United States on orders over $100 USD, and within Canada on orders over $120 CAD.

Special flat rate shipping rates are also available for select countries in the UK, EU, East Asia, SEA, Australia & New Zealand:
• $30 USD shipping on orders over $100 USD
• $20 USD shipping on orders over $150 USD.

Discounted flat rate shipping and free shipping offers apply automatically when the cart is over the required amount, without any promo code necessary.
Shipments to Canada and the United States will not be charged duties.

International customers are responsible for any fees and taxes charged upon delivery. Since there's no way for us to know what customs/duty fees and taxes are charged for each international delivery, we do not include these fees in your shipping charges.

Please understand that we are not able to issue refunds or credit for the cost of your goods, shipping fees, and/or customs fees should you refuse your delivery. We highly recommend checking what your country typically charges for customs and duties before placing your order.
All orders are shipped with tracking. A tracking number will be sent via email once your order has been processed and packaged for shipping. Tracking information could take a day or two to show after you receive the email notification.

If your order confirmation or tracking email appears to be missing, please check your spam folders or contact us at merch@animalroyale.com with the email and addressed name that you used for your order if you're still unable to locate it.

Important: International orders that go unclaimed are often deemed return to sender (RTS) by the local postal service. Due to the high costs of reimport shipping and taxes, RTS orders do not get returned to us and are abandoned at customs. We cannot provide refunds for unclaimed orders. Please monitor your tracking number and contact your local postage carrier if your package has not been delivered or is being held.

We’re sorry that your package did not arrive in your desired packaging design! :(

We're always working towards improving our packaging methods, and all orders are packed to minimize shipping costs and material wastage. If you have a request for specific packaging, reach out to us via merch@animalroyale.com and we might be able to give you a quote for updated shipping costs based on the upgraded packaging materials used.
Please double check that your order details are correct at the time of ordering to help prevent lost orders. Remember to include an active phone number and email address that you monitor in case the courier needs to contact you for any reason!

Should an order bounce back to us due to an error in shipping, we will contact you via email to arrange for a reshipment. In the event of an order being returned to us due to customer error, the customer will be responsible for any additional shipping costs for the reshipment.

We are not liable for lost packages resulting from incorrectly entered addresses, or packages that are stolen after being marked as delivered, so we highly recommend shipping to a secured location.

Lost or missing orders must be reported to our customer support within 30 days of shipment for U.S. and Canadian customers, and 40 days for international customers.

We're sorry to hear that your merch did not arrive in its superest condition! We inspect all items before shipping and try our best to only ship products that pass our quality assurance standards. Unfortunately, accidents can sometimes happen.

If your order has been damaged during shipment, please retain all packaging material and email us immediately at merch@animalroyale.com with your order number, damage descriptions and photos. All damages must be reported within 10 days of delivery confirmation. The most optimal pictures for a faster resolution are on a flat surface, with the damage clearly displayed.

Kindly understand that these minor conditions are not considered as product damage:

  • slight color variance from product images/mock-ups
  • tiny specks or spots of color, dust, or residue that were the result of the product's printing processes
  • creased or worn packaging, including boxes, sleeves, wrapping, and paper inserts that are not part of the product itself.

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    We're sorry to hear that you're not satisfied with your merchandise! Please contact us immediately at merch@animalroyale.com so that we can help resolve any issues.

    All returns must be approved by customer support. Please do not attempt to return a package to the return mailing address on your shipping label as it will not reach us. Any order returned without approval will be discarded.

    Should a return be approved, the customer will be responsible for the return shipping costs. We do not provide return shipping labels, and are not liable for any damaged or lost packages coming back to us. Please include a note with your return that includes your order number and the reason for the return. We also recommend using tracked shipping and wrapping the package well to avoid damage during shipping.

    Refund amounts are calculated by the total cost of products returned - we are unable to provide refunds on shipping fees or taxes.